Lithe · Support
Lithe Support
Answers to common questions about Lithe’s guided posture and stretching routines. For anything else, write to us and we’ll get back to you.
Contact us
Email support@hellosolis.com. Tell us your iPhone or iPad model, your iOS version, and what happened, so we can help faster.
My daily reminder doesn’t arrive
Open Lithe’s Settings and check that “Daily reminder” is on and that your preferred time is the one you want. If Lithe says reminders are off, allow notifications for Lithe in the iOS Settings app, then turn the reminder on again.
My plan doesn’t fit me
Your plan follows the answers you gave when you started. In Lithe’s Settings, tap “Review onboarding answers” to change them, and the days ahead in your plan are chosen again from the new answers.
Restore a subscription
On a new device or after reinstalling, open the subscription screen and tap “Restore Purchases,” signed in with the same Apple Account you used to subscribe.
Cancel a subscription or ask for a refund
Subscriptions are managed by Apple. Open the iOS Settings app, tap your name, then Subscriptions, then Lithe. Cancel at least 24 hours before the end of the current period, including a free trial, to avoid the next charge. Apple handles refunds at reportaproblem.apple.com.
Your progress and data
Lithe keeps your answers, plan, routines, sessions, and check-ins on your device. To clear them, open Lithe’s Settings and tap “Reset account,” then confirm. This can’t be undone. See the Privacy Policy for details, and the Terms of Service for the terms of use.