Privacy Policy

Effective Date: 01/18/2025

Solis ("Solis AI", "we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data analytics and content generation software-as-a-service (SaaS) platform ("Service").

By accessing or using Solis, you agree to this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

a. Information You Provide Directly

- Account Information: When you register for Solis AI, we collect your name, email address, company name, payment details, and other information necessary to create your account.

- Content and Data Inputs: When using the Service, you may provide text, data, or other content ("User Content") for processing and analysis. This may include sensitive or proprietary business information.

b. Information Collected Automatically

- Usage Data: We collect information about your interactions with the Service, such as IP address, device type, browser type, pages viewed, and time spent on our platform.

- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, understand user behavior, and improve our Service.

c. Information from Third Parties

We may receive information from third-party services, such as integrations or authentication providers (e.g., Google, Microsoft), if you choose to connect them to Solis AI.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To Provide and Improve the Service: Process your User Content, generate analytics and insights, and deliver content outputs.

- Account Management: Facilitate registration, authentication, and customer support.

- Personalization: Customize your experience and recommend features or content.

- Communication: Send updates, security alerts, and service-related notifications.

- Compliance: Ensure compliance with applicable laws, terms of service, and our contractual obligations.

- Analytics and Research: Analyze usage trends to improve our Service and develop new features.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

- Service Providers: With third-party vendors who assist in providing the Service (e.g., cloud hosting, analytics, payment processing).

- Legal Obligations: To comply with legal requirements, such as court orders or regulatory requests.

- Business Transfers: In connection with a merger, acquisition, or sale of assets.

- Consent: With your explicit consent or at your direction.

4. Data Retention

We retain your information only as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, and enforce agreements. User Content may be deleted upon your request or account termination, subject to our data retention policy.

5. Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely foolproof, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

- Access and Portability: Request access to your personal data and obtain a copy.

- Correction: Request corrections to inaccurate or incomplete information.

- Deletion: Request the deletion of your personal data.

- Opt-Out: Manage cookies and tracking preferences or opt out of non-essential communications.

To exercise your rights, contact us at support@hellosolis.com.

7. International Data Transfers

If you access Solis AI from outside the country where our servers are located, your data may be transferred to and processed in a country with different data protection laws. We take steps to ensure such transfers comply with applicable laws.

8. Children’s Privacy

Solis AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting the updated policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Solis

support@hellosolis.com

By using Solis, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.